The program
A 100% practical curriculum, built for the floor. We start with what pays off fastest: wine. The other modules arrive in waves.
Selling & serving wine
The flagship module. Offer wine without being a sommelier, read the table, trade up without pushing, open & serve like a pro.
Welcoming & reading the table
The first seconds that decide everything: set the tone, spot the occasion (date, business, family) and tailor your suggestion.
Trading up
Aperitif, starter, dessert, digestif: the key moments to grow the bill naturally, without pushing consumption.
Express product knowledge
Just the useful bits: grapes, regions and vocabulary to answer with confidence — without reciting an encyclopedia.
Floor service
The pro moves that make the difference: flow, timing, pouring the glass, managing pace during a rush.
Handling the rush & the unexpected
Complaints, an unhappy table, no-shows, a sudden rush: keep the room and the smile when things heat up.